How Anthropic's sales team rebuilt inbound with Claude Managed Agents

As a sales leader, it pains me to admit that not long ago, people who wanted to buy Claude for their company weren’t getting the answers they needed quickly enough. They had filled out our Contact Sales form but would wait too long to hear back, sometimes for multiple days. Most of their questions were simple: what a plan costs, whether there's a seat minimum, or whether we can meet HIPAA’s contract requirements. The answers were in our documentation and support articles, but customers wanted someone to walk them through, quickly.

Published by Claude Blog. This page is a short excerpt; the full text is theirs.